Payment is expected at time of purchase. Production will not start until your payment clears.
SHIPPING - To view our up to date production times of all items, please see our FAQs here!
All of our domestic orders ship USPS first class with tracking, unless UPS is selected at checkout. All international orders will be shipped USPS first class mail and may not include a guaranteed delivery date. We are not responsible for lost or damaged packages. You may insure your package for little cost, but this must be added at checkout for full coverage. Insurance claims will not be covered if you enter the wrong address, please double check your address at checkout.
International Buyers - In accordance with the law, all international orders will have the full value declared on customs forms. Please be aware of your countries import duties, fees, VAT taxes, and other charges, as some of these can be costly. These fees are not included in the price of the item or the shipping costs and are the customer’s responsibility. Hoot + Co cannot be held responsible for these charges and we cannot refund you if you refuse to pay these fees. If an order is returned to us and you do not wish it to be reshipped you will still be charged originally shipping fees.
Refunds and Exchange - If you are unsatisfied with your purchase you have 10 days from receiving the item to contact us. You many contact us via firstname.lastname@example.org if you're unsatisfied with your purchase or an item does not fit. You may send the items back to use after you receive a RMA number. We do not cover the cost of return shipping nor refund original shipping costs for any return however if you need to an exchange an item for a different size or color we can work with you. Effective 09/01/20 We do charge a 15% restocking fee on ALL returns. Any items that are returned that are not in NEW condition and able to be resold may incur additional fees.
Please note, all custom orders are non-refundable. If a product malfunctions such as a broken piece that makes the item unusable, please contact us to discuss a replacement.
Please be aware that all items are handmade and each may have slight imperfections and variations that add to the uniqueness of each item.
2 Year Warranty - We offer a 2 year limited warranty on our products that have become defective. We will not replace items that have been chewed or destroyed. A photograph of the defective item is required to get a replacement. Shipping costs are not included and may be incurred for all replacements.
Discount Policy - We offer many discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price.
Liability: Hoot + Co is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Hoot + Co. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.
The consumer hereby waives all liability claims against Hoot + Co, its employees, partners, affiliates, distributors, and retailers.
Thank you for supporting Hoot + Co
Founder / CEO
06.03.2014 - The day I sold my first Hoot + Co product.
At 22, I started this company with ribbon bow ties and not knowing how to sew. In the beginninng, it was a way to get away from my hectic work hours and spend quality time with my sister in law and co conspirator, Lindsay. I think H&C became more than a dream when I realized it didn't feel like work anymore. I can love what I do for work while making memories and adventuring with my favorite people.
I LOVE coming up with new ideas. The butter to my bread is the creative side to production. The Summit Dual and the new Everest E- collar are why I wake up every morning ready to get to work. Some people need to separate work and life, but I thrive having both so close.
A little about me now. I have a wonderful husband who has supported me from the beginning. I am an introvert, but I am also the funniest one in the shop - some might say. I love being outdoors and love getting my dogs Jade and Dexter out as well. Everyday life is pretty busy with work, but I make it a priority to spend some true quality time with my family. We love camping, hiking, biking, and all things outdoors.
I have a lot of fun plans for the future and can't wait to get you all as excited as I am about it!..... It's been quite a journey, I'm glad you're here for it.
Casey is the production manager and brings her chipper energy to the studio, keeping our spirits high. Having a wide-range of experience and careers to draw from, she is a Jill of all trades and hopes to grow and focus on driving sales through additional shop partnerships. As a self proclaimed crazy dog mom, Casey is fueled by her passion for animals and understanding the nuances of creating functional products for all of you! As our team extrovert, you’ll find her making new friends at our Hoot + Co market tables… both folks and furry ones.
She’s a Colorado native who grew up in the foothills and enjoys hiking, biking, taking her dog Maverick paddle boarding, or competing at the neighborhood frisbee courses. You can find her cheering on local Colorado teams or hosting game nights with friends and family to relax on weekends. She believes that motivation and mindfulness in the workplace is the key to success—a dogma to live by through out many aspects of life.
What can I say, she is my Unicorn.
Lindsay is the creative director, taking the lead on most things design around here. Decals, pet tags, apparel, our new Hoot + Co Kids line, it's all her! She's one of the most creative people I know and she doesn't take enough credit. She's always down to work late nights to get things done. She goes above and beyond to make our customers happy, taking on nearly any custom request we get. She has a heart of gold and she's one of my best friends.
She's a full time mom who recently moved to Colorado. Most of her free time is spent with her son and their pups Layla + Huckleberry! We can't wait to show her more of Colorado and to see where life takes us.