Payment is expected at time of purchase. Production will not start until your payment clears.
+SHIPPING: Each item is handmade upon payment.
Current Production time is 10-15 business days, but this may change at any time. Should you need your order sooner than that, please contact me prior to ordering to confirm that a rush order can be accommodated.
All of our domestic orders ship USPS first class with tracking. All international orders will be shipped USPS first class mail and may not include tracking or a guaranteed delivery date. We are not responsible for lost or damaged packages. You may insure your package for little cost, but please let us know when placing your order if you would like insurance added.
International Buyers: In accordance with the law, all international orders will have the full value declared on customs forms. Please be aware of your countries import duties, fees, VAT taxes, and other charges, as some of these can be costly. These fees are not included in the price of the item or the shipping costs and are the customer’s responsibility. Hoot + Co cannot be held responsible for these charges and we cannot refund you if you refuse to pay these fees.
+ Refunds and Exchanges: Satisfaction Guaranteed! If you are unsatisfied with your purchase you have 10 days from receiving the item to contact us. You many contact us via firstname.lastname@example.org if you're unsatisfied with your purchase or an item does not fit. We now offer FREE returns + exchanges within the US. All International orders may be exchanged or returned, shipping is discounted. Please note, all custom orders are non-refundable. If a product malfunctions such as a broken piece that makes the item unusable, please contact us to discuss a replacement.
Please be aware that all items are handmade and each may have slight imperfections and variations that add to the uniqueness of each item.
Discount Policy - We offer many discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price.
Liability: Hoot + Co is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Hoot + Co. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.
The consumer hereby waives all liability claims against Hoot + Co, its employees, partners, affiliates, distributors, and retailers.
Thank you for supporting Hoot + Co