How long will my order take to ship? – All orders containing ONLY collars, leashes, blankets, backpacks, poop bag, combo bag holders, stickers, and apparel we aim to ship within 5 business days. Production times may vary but we average up to 15-20 (3-4 weeks) business days for orders containing bandanas, bow ties, scarves, headbands, camera straps, and food mats, but this can increase AT ANY TIME depending on number of orders received!
How long does shipping take? – We ship all orders First Class USPS which typically arrive 3-5 days within the US and approximately 7-14 days internationally, but can take up to 6 weeks to some countries. Priority shipping typical takes 1-3 days once order has shipped. Priority shipping does NOT increase production time.
Can I rush my order? – Yes! We have a rush option, which occasionally sells out. The pricing varies, depending on how many items you’ve ordered. It starts at $14.99 and can be found in our Add-On’s section. These spots are extremely limited.
Can I upgrade my shipping? – Yes! Priority mail upgrade is available. It can be changed at checkout. This does not increase the speed your order gets to the mail; you must also add the ‘Rush My Order’ option to increase production time.
Do you do custom orders? – Absolutely! We do offer custom orders for a minimum fee of $10. Email us firstname.lastname@example.org to get started or if you have any questions! Please note all custom orders are non-refundable.
Discount Policy - We offer many discounts throughout the year. The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price.
Do you have a size chart? – Yes! A basic size chart is included in each listing for bandanas. This is only an estimate, for the best fit please leave a neck measurement in the notes at checkout. The bow tie size recommendations are listed on each listing as well, please leave your pets weight & collar width at checkout if unsure.
How do your bandanas attach? – Our new fray bandanas are a tie + snap on which are fully adjustable and the sizes can accommodate many different breeds. You can view our how to video below! Our standard snap on bandanas simply snap on around the neck and are fully reversible.
How do your bows attach? – All bow ties have an elastic loop attached to the back. They will slip onto almost any collar, except rope collars that slide over the head. The elastic gradually increases in size with the bows. Please indicate if your pet has an extra small/extra large collar so an elastic loop will be made to fit their collar.
Do you offer wholesale? – Yes we do, please email email@example.com for most up to date information, including turnaround time and pricing.
Do you need sponsors and/or models? Currently we are not looking for any sponsors or models.
How can I join the Hoot + Co Squad? – We handpick all of our members and are constantly searching for loyal customers. Members will be chosen bi-annually to annually.
Have more questions? Contact us firstname.lastname@example.org!